Legal

Refund Policy

Last updated: 11.06.2026

These Terms & Conditions govern the use of the website and services provided by Hamerly AG, operating under the brand 48WebLaunch.

By accessing our website, contacting us, requesting an offer, booking a meeting, or using our services, you agree to be bound by these Terms & Conditions.

1. Company Information

Legal entity: Hamerly AG
Brand name: 48WebLaunch

Registered address:
Herbergstrasse 31
CH-9524 Zuzwil
Switzerland

Email: 48weblaunch@gmail.com

48WebLaunch provides website design, website development, consulting, setup, and related digital services primarily for business clients in Switzerland and the DACH region.

2. Scope of Services

48WebLaunch offers services including, but not limited to:

website design and development
website setup and launch
consultation related to digital presence
content structure and layout support
technical setup and configuration
optional integrations, such as booking tools, contact forms, payment providers, analytics, or third-party tools
maintenance, hosting coordination, domain support, and related digital services where agreed

The exact scope of each project is defined individually by written offer, invoice, email confirmation, project discussion, or another written agreement.

3. Business Clients

Our services are primarily intended for businesses, entrepreneurs, legal entities, and professional clients.

By using our services, you confirm that you are acting in a business or professional capacity, unless expressly agreed otherwise in writing.

4. Project Confirmation, Meetings and Project Start

A project may be discussed through email, phone, video call, WhatsApp, or in-person meeting.

A project is considered confirmed once one or more of the following occurs:

an offer, invoice, or written project confirmation has been accepted
an advance invoice, deposit invoice, or project invoice has been issued
onboarding, consultation, project planning, design, development, or technical preparation has started
the client has provided content, access credentials, images, documents, business information, or other project materials
Hamerly AG / 48WebLaunch has reserved resources or started work based on the client’s request

5. Delivery Timelines

Delivery timelines are project-specific and depend on the agreed scope, client input, feedback speed, access credentials, meeting availability, technical requirements, and third-party systems.

Any stated delivery timeline is an estimate unless expressly confirmed in writing as binding.

The name “48WebLaunch” and references to fast website delivery describe the brand’s positioning and service approach. They do not create an automatic legal guarantee that every project will be completed within 48 hours.

Where a specific delivery timeline is agreed in writing, the timeline begins only once all required client input, materials, access credentials, and payment conditions have been fulfilled.

Client-caused delays pause or extend delivery timelines.

6. Client Responsibilities

The client is responsible for providing accurate, complete, and lawful information and materials required for the project.

This includes, where applicable:

company information
text content
images and logos
domain and hosting access
email or DNS access
login credentials for relevant third-party tools
feedback and approvals
legal content such as privacy policies, cookie notices, terms, and imprint information

The client is responsible for ensuring that submitted materials do not infringe third-party rights.

Legal templates or compliance suggestions provided by 48WebLaunch are for general informational purposes only and do not constitute legal advice. Clients should consult qualified legal professionals for legal compliance.

7. Scope Changes and Revisions

Changes requested by the client after project confirmation may result in additional costs and adjusted timelines.

Revision rounds, if included, must remain within the originally agreed scope.

Out-of-scope changes, additional pages, new features, major redesign requests, integrations, copywriting, legal text work, or technical troubleshooting outside the original agreement may be billed separately.

8. Approval and Completion

A project is considered delivered or completed when the agreed website, page, draft, setup, or digital service has been made available to the client, published, sent for review, or otherwise delivered in a usable form.

Minor visual refinements, subjective design preferences, text adjustments, or small corrections do not prevent delivery completion.

If the client does not provide feedback within 5 calendar days after delivery or review request, the work may be deemed approved unless otherwise agreed in writing.

9. Payments and Invoicing

Depending on the project, billing may occur through:

advance invoice / deposit invoice
milestone invoice
final invoice upon completion
recurring invoice for maintenance, hosting, support, or related services
another written payment structure agreed with the client

Invoices are payable according to the payment terms stated on the invoice or written agreement.

Late payment may delay delivery, launch, handover, maintenance, or further work.

Prices are stated excluding VAT unless expressly stated otherwise.

10. Refunds and Cancellation

Refunds and cancellations are governed by our Refund Policy.

To the maximum extent permitted by Swiss law, there is no automatic right of cancellation, withdrawal, or refund once work has started.

Work is considered started once onboarding, meetings, planning, design, development, technical preparation, setup, or other project-related work has begun.

Disagreement with design style, layout interpretation, wording, structure, or subjective preferences does not automatically constitute a defect or create a right to a refund.

11. Third-Party Services

48WebLaunch may use or integrate third-party services, including but not limited to:

hosting providers
domain registrars
WordPress themes or plugins
analytics tools
booking tools
payment providers
email services
AI-assisted tools
stock asset platforms
external APIs or integrations

48WebLaunch is not liable for third-party downtime, policy changes, pricing changes, account restrictions, plugin conflicts, hosting failures, DNS issues, domain expiration, or other failures outside its direct control.

Third-party costs may be billed separately and are non-refundable once incurred.

12. Maintenance, Hosting and Subscriptions

Maintenance, hosting coordination, support, domain management, or other recurring services may be offered as separate subscriptions or service agreements.

Unless otherwise agreed in writing, recurring services renew according to the agreed billing cycle.

Termination of recurring services requires written notice at least 30 days before renewal.

No refunds are granted for unused subscription periods unless expressly agreed otherwise in writing.

After termination, the client assumes full responsibility for the website, hosting, domain, software updates, security, backups, and ongoing operation unless another agreement is made.

13. Intellectual Property

Upon full payment, the client receives the rights to use the final custom website deliverables created specifically for the client.

Third-party assets, themes, plugins, fonts, images, software, templates, and tools remain subject to their respective licenses.

48WebLaunch may reference completed projects in its portfolio, website, social media, sales material, or case studies unless the client objects in writing.

14. Confidentiality

Both parties agree to keep confidential non-public business information received during the project.

This obligation does not apply to information that is publicly available, independently developed, lawfully obtained from third parties, or required to be disclosed by law.

15. Data Protection

Personal data is processed in accordance with applicable data protection laws, including the Swiss Federal Act on Data Protection (FADP / DSG) and, where applicable, the GDPR.

Further details are provided in our Privacy Policy.

16. Use of Artificial Intelligence Tools

48WebLaunch may use artificial intelligence tools, including but not limited to ChatGPT and similar AI systems, to assist with content drafting, research, structuring, coding assistance, workflow optimization, and project execution.

AI tools are used as productivity support tools only.

Final deliverables are reviewed before delivery.

No confidential client information is intentionally shared with public AI systems beyond what is reasonably required for service performance.

17. Limitation of Liability

To the maximum extent permitted by Swiss law, Hamerly AG / 48WebLaunch is not liable for indirect damages, consequential damages, loss of profit, business interruption, data loss, reputational damage, or third-party claims.

Total liability is limited to the amount paid by the client for the relevant service giving rise to the claim.

No guarantee is given that a website will achieve specific business results, search rankings, conversion rates, traffic volumes, sales, or revenue.